Product Updates & Alerts

On March 2, 2021 Microsoft released information regarding the HAFNIUM Exchange exploits that is targeting MS Exchange Servers. IMM is pleased to report to those making inquiry that our version of Microsoft Exchange was not affected by this particular report. Our internal exchange systems were unaffected and our operations continue as normal.

We wanted to notify any party making inquiry that it has been deemed at this time that neither IMM or our software and/or services utilize SolarWinds software; therefore; there is no impact nor further action required to remediate this industry software incident. Our teams are continuing to perform in-depth analysis and due diligence. If any future determinations alter the above information, we will make notice of the finding and the resulting remediation plans here.

Adobe has distributed information regarding a modification to their product domain (URL) that would adversely impact your IMM eSign operation if followed. Please ignore this message from Adobe and take no action until further direction from IMM.

Specifically, Adobe is migrating from echosign.com to adobesign.com and is suggesting to customers that they can select the option – now available in the account settings for your institution – to migrate your institution to the new domain/URL.

This is information that should be ignored by all IMM clients as modifications have to be made programmatically to IMM eSign to function with the new domain/URL.

When IMM has made programmatic accommodations in IMM eSign (anticipated in 2021) we will provide you with instructions and directions on how to implement and proceed with the domain/URL migration. Once again, until that time – do not take any action on the information you may see from Adobe.

If you should have any questions or concerns, please contact our customer support center for further information.

As IMM is aware of a number of financial application systems that are moving browser requirements to Chrome and/or Firefox, we wanted to take a moment and share how IMM will be able to support browser migrations as they become desired or necessary:

1. IMM eSign release level 2020.1 is currently projected to be available for customers at the end of summer 2020.
2. IMM eSign 2020.1 will include support for the following:
   1. Support for both Chrome and Firefox browsers
   2. Adobe Reader will no longer be required
   3. Signature pads will be supported for in-person signing with both Chrome and Firefox.  Fill-from screen will also be supported in both browsers.
   4. For IMM eSign for Credit Unions “XML Edition” – document redesigns will not be necessary.  Generic IMM eSign javascript will be supported – however if your institution leverages custom javascript, this may need to be reviewed.
   5. For IMM eSign for Credit Unions “RTS Edition” – fill-from screen will be supported in both browsers.
   6. For IMM eSign for Banks – fill-from screen will be supported in both browsers.
3. IMM eSign 2020.1 will have many other new features as well.  A comprehensive release overview will be made available by the end of Q2 2020.  Stay tuned for more information as it becomes available.

If you should have any questions, please contact our technical support center – or you IMM representative.

This is to notify our eSign Cloud Service clients that the service update scheduled for Dec 20, 2020, has been completed and the service is available for normal operations. If you have any unusual behavior or any questions concerning the update, please contact our customer support center.

Adobe has advised us that they are planning to implement an updated release of Adobe Sign the second week of March. This release is not scheduled to result in any downtime of the Adobe Sign/IMM eSign Remote services. The release is currently projected to have minimal changes – mostly surrounding the Adobe portal user interface. We wanted to make you aware of this upcoming release so if you notice any changes, you will know where and why they are there.

If you should have any questions, please contact our technical support center – or you IMM representative.

As IMM is aware of a number of financial application systems that are moving browser requirements to Chrome and/or Firefox, we wanted to take a moment and share how IMM will be able to support browser migrations as they become desired or necessary:

1. IMM eSign release level 2020.1 is currently projected to be available for customers at the end of summer 2020.
2. IMM eSign 2020.1 will include support for the following:
   1. Support for both Chrome and Firefox browsers
   2. Adobe Reader will no longer be required
   3. Signature pads will be supported for in-person signing with both Chrome and Firefox.  Fill-from screen will also be supported in both browsers.
   4. For IMM eSign for Credit Unions “XML Edition” – document redesigns will not be necessary.  Generic IMM eSign javascript will be supported – however if your institution leverages custom javascript, this may need to be reviewed.
   5. For IMM eSign for Credit Unions “RTS Edition” – fill-from screen will be supported in both browsers.
   6. For IMM eSign for Banks – fill-from screen will be supported in both browsers.
3. IMM eSign 2020.1 will have many other new features as well.  A comprehensive release overview will be made available by the end of Q2 2020.  Stay tuned for more information as it becomes available.

If you should have any questions, please contact our technical support center – or you IMM representative.

We are pleased to notify you that this weekend’s scheduled maintenance to update the IMMeSign Cloud Service is now complete. All services have been fully restored and the system is operational and available.

If you should encounter any unexpected behavior or have any questions about IMMeSign Cloud Services – please contact our technical support center.

Thank you for being a valued IMM client. We appreciate your business.

We are notifying all relevant customers of an upcoming maintenance window scheduled for our IMM eSIgn Cloud service on Sunday, February 23. During this maintenance window – IMM eSign will not be available for normal operational services. However, signing parties who have already been sent documents for remote signing will be able to view and sign their documents during the maintenance window. Please note, this service window is only for our IMM eSign Cloud customers – premise-based eSign customers are not impacted by this service window.

We will send out an email notification to all Cloud Service customers once the maintenance has been completed and the service is restored to normal operations.

If you should have any questions, please contact our IMM customer support center or your IMM client success or regional manager.

Adobe will be sun-setting all “SOAP” API’s and utilizing solely “REST” API’s effective June 30, 2020. This will have an impact for IMM eSign clients with the below two scenarios – as the Adobe API’s are the method used for IMM eSign to communicate remote signature transactions to the Adobe Cloud:

1. Your IMM eSign version is version 5.3, 6.8, 6.9, 2015.1, 2015.2 or 2016.1. All IMM eSign clients running these versions will need to upgrade to a current version of our software which does not utilize the API’s being sunset by Adobe.
2. If your financial institution utilizes the native Adobe Sign portal to perform “Ad-Hoc” transactions (send documents directly from Adobe for eSignature and bring these documents back via our Ad-Hoc downloader) – then you will need to upgrade to a current version of our software which does not utilize the API’s being sunset by Adobe.

ACTION REQUIRED

If you fall into either #1 or #2 as described above. Please check your production version(s) of IMM eSign and the Ad-Hoc downloader and report back to IMM Support using the link below.

Please click here to Report Back to IMM Support ➜

If it is determined that your organization does require an upgrade, we will place you in our deployment queue and an IMM project manager will contact you to schedule a patch to avoid issues.

If you are affected by this product alert, the resulting upgrade to IMM’s current software version must be completed and in production by June 30, 2020 in order to avoid potential service disruption.

If you have any questions regarding the above, please contact IMM Support at 800.836.4750 Option 3 or [email protected].

Adobe has advised us that they are planning to implement an updated release of Adobe Sign the second week of March. This release is not scheduled to result in any downtime of the Adobe Sign/IMM eSign Remote services. The release is currently projected to have minimal changes – mostly surrounding the Adobe portal user interface. We wanted to make you aware of this upcoming release so if you notice any changes, you will know where and why they are there.

If you should have any questions, please contact our technical support center – or you IMM representative.

As IMM is aware of a number of financial application systems that are moving browser requirements to Chrome and/or Firefox, we wanted to take a moment and share how IMM will be able to support browser migrations as they become desired or necessary:

1. IMM eSign release level 2020.1 is currently projected to be available for customers at the end of summer 2020.
2. IMM eSign 2020.1 will include support for the following:
   1. Support for both Chrome and Firefox browsers
   2. Adobe Reader will no longer be required
   3. Signature pads will be supported for in-person signing with both Chrome and Firefox.  Fill-from screen will also be supported in both browsers.
   4. For IMM eSign for Credit Unions “XML Edition” – document redesigns will not be necessary.  Generic IMM eSign javascript will be supported – however if your institution leverages custom javascript, this may need to be reviewed.
   5. For IMM eSign for Credit Unions “RTS Edition” – fill-from screen will be supported in both browsers.
   6. For IMM eSign for Banks – fill-from screen will be supported in both browsers.
3. IMM eSign 2020.1 will have many other new features as well.  A comprehensive release overview will be made available by the end of Q2 2020.  Stay tuned for more information as it becomes available.

If you should have any questions, please contact our technical support center – or you IMM representative.

Please be advised that we have been notified of an upcoming and planned Microsoft system patch. This patch is set to occur automatically by Microsoft on or around March 10, 2020.

We believe that this patch could have an impact on the operation of eSign Plus for certain clients. We are reaching out to those clients that we believe could be impacted.

However, being cautious, we are posting this update/alert just as a form of secondary notification to our valued IMMeSign Plus clients.

In order to navigate this very complex situation resulting from the Microsoft patch, we have detailed the potential impact of the planned patch and how you can navigate it. Please click below to review this important information.

Adobe will be sun-setting all “SOAP” API’s and utilizing solely “REST” API’s effective June 30, 2020. This will have an impact for IMM eSign clients with the below two scenarios – as the Adobe API’s are the method used for IMM eSign to communicate remote signature transactions to the Adobe Cloud:

1. Your IMM eSign version is version 5.3, 6.8, 6.9, 2015.1, 2015.2 or 2016.1. All IMM eSign clients running these versions will need to upgrade to a current version of our software which does not utilize the API’s being sunset by Adobe.
2. If your financial institution utilizes the native Adobe Sign portal to perform “Ad-Hoc” transactions (send documents directly from Adobe for eSignature and bring these documents back via our Ad-Hoc downloader) – then you will need to upgrade to a current version of our software which does not utilize the API’s being sunset by Adobe.

ACTION REQUIRED

If you fall into either #1 or #2 as described above. Please check your production version(s) of IMM eSign and the Ad-Hoc downloader and report back to IMM Support using the link below.

Please click here to Report Back to IMM Support ➜

If it is determined that your organization does require an upgrade, we will place you in our deployment queue and an IMM project manager will contact you to schedule a patch to avoid issues.

If you are affected by this product alert, the resulting upgrade to IMM’s current software version must be completed and in production by June 30, 2020 in order to avoid potential service disruption.

If you have any questions regarding the above, please contact IMM Support at 800.836.4750 Option 3 or [email protected].

To maintain the quality of our customer support and overall customer satisfaction, we are announcing the formal support sunset date of June 30, 2019, for IMM eSign Plus 5.3x (fka: TotaleAtlas Workflow).

All customers affected by this announcement are strongly encouraged to begin migration planning as soon as possible to move their implementation to a supported product version before June 30, 2019. After this date, IMM will no longer provide any form of technical or product support for versions 5.3x and below.

Please be aware that all labor for product support or services by IMM on an unsupported product version is not included in your annual maintenance, and is, therefore, a billable service as documented in our support guidelines. This also includes any support related to product upgrades. Additionally, if a support request requires a software modification, changes can only be applied to a currently supported version. Therefore, it is highly suggested that you upgrade to a supported version as soon as possible to avoid further complications.

As a part of IMM’s commitment to customer success, IMM will assist customers with a smooth migration to the newer product versions. Please ensure you schedule your upgrade early to ensure you avoid the complications, risk, and cost of running an unsupported product.

You can initiate your upgrade migration by:

1. Contacting IMM’s Client Support Center; or

2. Emailing your upgrade request to [email protected].

For any questions or clarifications on this announcement, please contact our Client Support Center or your Regional Client Success Manager.

As IMM is aware of a number of financial application systems that are moving browser requirements to Chrome and/or Firefox, we wanted to take a moment and share how IMM will be able to support browser migrations as they become desired or necessary:

1. IMM eSign release level 2020.1 is currently projected to be available for customers at the end of summer 2020.
2. IMM eSign 2020.1 will include support for the following:
   1. Support for both Chrome and Firefox browsers
   2. Adobe Reader will no longer be required
   3. Signature pads will be supported for in-person signing with both Chrome and Firefox.  Fill-from screen will also be supported in both browsers.
   4. For IMM eSign for Credit Unions “XML Edition” – document redesigns will not be necessary.  Generic IMM eSign javascript will be supported – however if your institution leverages custom javascript, this may need to be reviewed.
   5. For IMM eSign for Credit Unions “RTS Edition” – fill-from screen will be supported in both browsers.
   6. For IMM eSign for Banks – fill-from screen will be supported in both browsers.
3. IMM eSign 2020.1 will have many other new features as well.  A comprehensive release overview will be made available by the end of Q2 2020.  Stay tuned for more information as it becomes available.

If you should have any questions, please contact our technical support center – or you IMM representative.

Microsoft has sunset Windows 7 client and Windows Server 2008 software systems. IMM eReceipts 6.3.3 (formerly known as TotaleReceipts) only operates on these retired MS software systems. Therefore, IMM will be formally sunsetting support for eReceipts version 6.3.3 and older versions effective May 31, 2020.

All customers must begin migration planning as soon as possible in order to upgrade their eReceipt system to a supported version before May 31, 2020. Please review our Support Guidelines at our website: immonline.com in the Support Section for more information.

As a part of our commitment to customer success, we will assist you as you migrate to a current version of eReceipts. Please make sure that you schedule your upgrade as soon as possible to avoid complications, risks and additional costs of running an unsupported version. You may contact us to initiate the upgrade process by using the methods below.

• Telephone: 800-836-4750 Option 3
• Email:[email protected]

For any questions, please contact our Support center or your IMM Client Success Manager.

As IMM is aware of a number of financial application systems that are moving browser requirements to Chrome and/or Firefox, we wanted to take a moment and share how IMM will be able to support browser migrations as they become desired or necessary:

1. IMM eSign release level 2020.1 is currently projected to be available for customers at the end of summer 2020.
2. IMM eSign 2020.1 will include support for the following:
   1. Support for both Chrome and Firefox browsers
   2. Adobe Reader will no longer be required
   3. Signature pads will be supported for in-person signing with both Chrome and Firefox.  Fill-from screen will also be supported in both browsers.
   4. For IMM eSign for Credit Unions “XML Edition” – document redesigns will not be necessary.  Generic IMM eSign javascript will be supported – however if your institution leverages custom javascript, this may need to be reviewed.
   5. For IMM eSign for Credit Unions “RTS Edition” – fill-from screen will be supported in both browsers.
   6. For IMM eSign for Banks – fill-from screen will be supported in both browsers.
3. IMM eSign 2020.1 will have many other new features as well.  A comprehensive release overview will be made available by the end of Q2 2020.  Stay tuned for more information as it becomes available.

If you should have any questions, please contact our technical support center – or you IMM representative.

IMM has recently tested the most currently available versions of Adobe Reader for compatibility and is pleased to make our new compatibility matrix available to our clients.

We hope you will find this information to be helpful. If you have questions about Adobe Reader version compatibility, please contact our customer support center.