System Requirements
IMM eSign v2020
(On-Premise)
System Requirements
IMM eSign v2020
(On-Premise)
Revised November 15, 2022
Revised November 15, 2022
Server Requirements
Important Notices
- The server specifications presented here are to be used as general minimum requirements and may differ based on factors such as your financial institution’s size and volume of transactions.
- Specifications are subject to change without notice.
- Please consult IMM Support for your specific requirements.
System Types
- Virtual via OVA download: VMware ESXi or Microsoft HyperV
System Resources
- Servers are created as Virtual Servers at IMM and downloaded as a fully installed (yet to be configured) server. Manual setup of these resources is not required.
General Hardware
- Intel Quad Core Xeon
Disk Space
Drives need to be in some type of redundant storage (RAID array, SAN, etc.) to prevent downtime.
- C (OS drive): At least 70GB of free space after installing the operating system (OS) and all Windows updates.
- E (Application drive): 60GB if you will manage drive space (and increase as needed). 160GB to allocate space one time.
IMM eSign Server
(Web Application Server)
CPU
- Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
- Over 100 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Memory
- Under 100 Users: 16GB RAM
- Over 100 Users: 32GB RAM
Supported Operating Systems
- Windows Server 2012 R2 (Standard)
- Windows Server 2016 and Windows Server 2019 (Standard and Datacenter)
Additional Requirements
- Gigabit Network Interface
- This server must be joined to the same domain as the client workstations.
- The domain must have normal access to a fully functional Domain/Active Directory server.
Database Server
CPU
- Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
- Over 100 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Memory 1
- Under 100 Users: 16GB RAM
- Over 100 Users: 32GB RAM
SQL Server
- Under 100 Users: IMM eSign comes preinstalled with SQL Server Express.
- Over 100 Users: A dedicated SQL Server is required.
- SQL Server Standard 2014 SP2, 2016 SP2, 2017, 2019.
Supported Operating Systems
- Refer to Microsoft’s OS requirements based on your SQL version:
https://docs.microsoft.com/en-us/troubleshoot/sql/general/sql-server-windows-8-later-versions
- These are minimum requirements. Depending on product usage, you may be required to increase memory allocation.
Workstation Requirements
Hardware
General
- Intel Dual Core 3.0GHz, 4GB RAM
- 20GB+ free disk space
- Display resolution 1280 x 960 minimum
- Connectivity to server (IMM eSign Server)
- Windows Authentication
Signing Devices 1, 2, 3
- Topaz LCD Signature Pads
- Touch-Capable Systems: Windows Touch-Enabled Devices (Windows 10 Pro Tablet), iPad4 (iOS 13 or newer), Wacom5, Topaz GemView5, Verifast6
Attachment Scanning
- ScanShell 3100D
- Canon P-215/P-215 II
- TWAIN scanner drivers are supported. Financial institutions are responsible for testing.
Supported Cameras 7, 8
- Microsoft LifeCam
- Windows 10 Built-In Cameras
Supported OS
- Windows 11 and Windows 10 (Professional or Enterprise)
Supported Web Browsers
- Google Chrome9
- Microsoft Edge9
- Microsoft Internet Explorer 11
- Mozilla Firefox9
Software
- Adobe Acrobat Reader is required for Internet Explorer mode in Microsoft Edge. Refer to the Compatibility Chart: https://www.immonline.com/support/adobe-reader-compatibility/.
- For all other web browsers, Adobe Acrobat Reader is not required.
- Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
- For Internet Explorer, only SigPlus is required. For other web browsers, install SigPlus and the Topaz SigPlusExtLite SDK. Then, install browser extensions. Refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf. For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
- Refer to the Adobe Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
- iPads must be configured and fully functional on the institution’s network before use. IMM eSign is supported with the mobile browser experience using iPad only.
- Recommended for the best consumer experience. Not supported on Thin Client Configurations.
- Fiserv Verifast module and Verifast tablet are required.
- To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
- Other cameras may work. Financial institutions are responsible for testing.
- Consult your IMM representative to determine if there are any additional requirements for your integration.
Supported Thin Client Configurations
Citrix Virtual Apps and Desktops (XenApp and XenDesktop)
Server
- Citrix Virtual Apps and Desktops 7 2003
Client
- Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
- Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
- Citrix Receiver on either thick client or XenDesktop device
- Signatures supported with Citrix or Windows CDS (Citrix Device Service) only
VMware Horizon (VDI)
- Server: VMware Horizon 7.12
- Client: VMware Horizon on either thick client or a VMware Horizon device
Remote Desktop Services
- Server: Windows Server 2012 R2, 2016, 2019 (64-Bit) host configured for Terminal Services
- Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals
Server Requirements
Important Notices
- The server specifications presented here are to be used as general minimum requirements and may differ based on factors such as your financial institution’s size and volume of transactions.
- Specifications are subject to change without notice.
- Please consult IMM Support for your specific requirements.
System Types
- Virtual via OVA download: VMware ESXi or Microsoft HyperV
System Resources
- Servers are created as Virtual Servers at IMM and downloaded as a fully installed (yet to be configured) server. Manual setup of these resources is not required.
General Hardware
- Intel Quad Core Xeon
Disk Space
Drives need to be in some type of redundant storage (RAID array, SAN, etc.) to prevent downtime.
- C (OS drive): At least 70GB of free space after installing the operating system (OS) and all Windows updates.
- E (Application drive): 60GB if you will manage drive space (and increase as needed). 160GB to allocate space one time.
IMM eSign Server
(Web Application Server)
CPU
- Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
- Over 100 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Memory
- Under 100 Users: 16GB RAM
- Over 100 Users: 32GB RAM
Supported Operating Systems
- Windows Server 2012 R2 (Standard)
- Windows Server 2016 and Windows Server 2019 (Standard and Datacenter)
Additional Requirements
- Gigabit Network Interface
- This server must be joined to the same domain as the client workstations.
- The domain must have normal access to a fully functional Domain/Active Directory server.
Database Server
CPU
- Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
- Over 100 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Memory 1
- Under 100 Users: 16GB RAM
- Over 100 Users: 32GB RAM
SQL Server
- Under 100 Users: IMM eSign comes preinstalled with SQL Server Express.
- Over 100 Users: A dedicated SQL Server is required.
- SQL Server Standard 2014 SP2, 2016 SP2, 2017, 2019.
Supported Operating Systems
- Refer to Microsoft’s OS requirements based on your SQL version:
https://docs.microsoft.com/en-us/troubleshoot/sql/general/sql-server-windows-8-later-versions
- These are minimum requirements. Depending on product usage, you may be required to increase memory allocation.
Workstation Requirements
Hardware
General
- Intel Dual Core 3.0GHz, 4GB RAM
- 20GB+ free disk space
- Display resolution 1280 x 960 minimum
- Connectivity to server (IMM eSign Server)
- Windows Authentication
Signing Devices 1, 2, 3
- Topaz LCD Signature Pads
- Touch-Capable Systems: Windows Touch-Enabled Devices (Windows 10 Pro Tablet), iPad4 (iOS 13 or newer), Wacom5, Topaz GemView5, Verifast6
Attachment Scanning
- ScanShell 3100D
- Canon P-215/P-215 II
- TWAIN scanner drivers are supported. Financial institutions are responsible for testing.
Supported Cameras 7, 8
- Microsoft LifeCam
- Windows 10 Built-In Cameras
Supported OS
- Windows 11 and Windows 10 (Professional or Enterprise)
Supported Web Browsers
- Google Chrome9
- Microsoft Edge9
- Microsoft Internet Explorer 11
- Mozilla Firefox9
Software
- Adobe Acrobat Reader is required for Internet Explorer mode in Microsoft Edge. Refer to the Compatibility Chart: https://www.immonline.com/support/adobe-reader-compatibility/.
- For all other web browsers, Adobe Acrobat Reader is not required.
- Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
- For Internet Explorer, only SigPlus is required. For other web browsers, install SigPlus and the Topaz SigPlusExtLite SDK. Then, install browser extensions. Refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf. For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
- Refer to the Adobe Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
- iPads must be configured and fully functional on the institution’s network before use. IMM eSign is supported with the mobile browser experience using iPad only.
- Recommended for the best consumer experience. Not supported on Thin Client Configurations.
- Fiserv Verifast module and Verifast tablet are required.
- To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
- Other cameras may work. Financial institutions are responsible for testing.
- Consult your IMM representative to determine if there are any additional requirements for your integration.
Supported Thin Client Configurations
Citrix Virtual Apps and Desktops (XenApp and XenDesktop)
Server
- Citrix Virtual Apps and Desktops 7 2003
Client
- Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
- Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
- Citrix Receiver on either thick client or XenDesktop device
- Signatures supported with Citrix or Windows CDS (Citrix Device Service) only
VMware Horizon (VDI)
- Server: VMware Horizon 7.12
- Client: VMware Horizon on either thick client or a VMware Horizon device
Remote Desktop Services
- Server: Windows Server 2012 R2, 2016, 2019 (64-Bit) host configured for Terminal Services
- Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals
System Requirements
IMM eSign v2020
v2020